Returns and Refunds
At WILDPEAK, we are committed to providing our customers with a smooth and satisfying shopping experience.
Returns are accepted within 30 days from the date of purchase. To be eligible for a return, your item must meet all of the following conditions:
- New and unused condition (never used, modified, adjusted, or carried)
- Original packaging included
- All original accessories and included items must be returned
Please note that returns that do not meet these requirements may not be accepted.
Responsibility for Shipping Fees in Returns and Exchanges
Returns Due to Product Quality Issues
Upon receiving your package, please inspect your items as soon as possible.
If you discover any quality issues caused by the product itself or damage that occurred during shipping, WILDPEAK will cover the return shipping costs.
Please contact us through our Contact Us page:
and provide relevant photos or videos as proof of the product issue.
Once we confirm the issue, we will assist you with arranging the return and covering the return shipping fees.
After receiving the returned item and confirming the quality issue, we will provide a refund or replacement.
Returns Due to Customer Reasons
If you need to return an item due to personal reasons, such as ordering the wrong item, changing your mind, or no longer wanting the product, the return shipping fee will be the responsibility of the customer.
Please contact us through our Contact Us page and provide your order information and return tracking number.
Once we receive the returned item and confirm that it is in good condition, we will process your refund.
Refunds will be issued within 1-3 business days after the returned item has been received and inspected. The refund will be applied to your original payment method.
We are dedicated to providing high-quality products and excellent customer service. If you have any questions regarding our return and exchange policy, please contact WILDPEAK through our Contact Us page.
Order Cancellation Policy
Non-Shipped Orders
If your order has not yet been shipped and you would like to cancel it, please contact us through our Contact Us page with your order number.
After receiving your cancellation request, we will review and process your request as soon as possible.
If approved, your order will be canceled and the refund process will begin.
Refunds will be credited to your original payment method within 1-3 business days.
If you do not receive your refund after this period, please contact your bank or payment provider for further assistance.
Shipped Orders
If your order has already been shipped and tracking information has been provided, we are unable to cancel the order.
If you still wish to return the item after receiving it, please follow our return policy.
Please note that the customer will be responsible for the return shipping cost.
Once the returned package is received and inspected, we will process your refund.
Non-Returnable Items
Clearance or Blemished Items
Certain products, including clearance items or blemished collections, may not be eligible for return.
If you have any questions about a specific product, please contact us through our Contact Us page before placing your order.
Delivery Failures or Lost Packages Due to Incorrect Address Information
Customers are responsible for providing accurate shipping information when placing an order.
If a package cannot be delivered due to incorrect or incomplete address information provided by the customer, WILDPEAK will not be responsible for reshipping or refunding the order.
We recommend carefully reviewing your shipping address before completing your purchase.
If you need to update your address, please contact us immediately through our Contact Us page.
If the package has already been shipped, we recommend contacting your local carrier to request a delivery adjustment or redirection.
WILDPEAK
Official Website:
https://benchmede.shop/